Certified Office Professional

Certified Office Professional

1^st – 5^th September , 2019

Cairo – EGYPT

Objectives

By the end of this course delegates will be able to:

Develop the skills and attributes of a first class office professional and make a greater contribution to your manager/team

Become more confident in using your initiative

Become more proactive

Communicate confidently and effectively with your manager, colleagues and other departments.

Deal with the difficulties and pressures of working for more than one person.

Prioritise between urgent and important tasks.

Plan, organise and manage your time more effectively.

Write professional correspondence with less instruction.

Participants

All office personnel would find this workshop highly beneficial, including administrators, PA’s and secretaries.

Contents 

Supporting your Manager/Department/Team

How you and your Manager can work together to build a team

Balancing the demands of more than one Manager

Prioritising your workload and being flexible when priorities change

Communicating

Communicating face to face with confidence

Projecting a confident and professional image

Effective listening skills

Organisation and Time Management

The four principal considerations of the office professional

Establishing effective procedures and organising diaries and follow up

Managing your time effectively and avoiding time stealers

Organising meetings and key tips

Working remotely under your own initiative

Writing clearly and concisely

Writing effectively from brief instructions

Writing on behalf of others

Avoiding common mistakes

Personal Development

Formulating an action plan

Time : In the morning

Language : English & Arabic

Fees : 2800 $

Daily schedule