Essential Competency For Managing And Leading Others

18th – 22nd February 2018



By the end of this Course participants will be able to:

Understand your role as both a manager and a leader.

Establish clear objectives and standards of performance for your team.

Motivate, manage and lead your team to meet objectives and deliver results.

Deal effectively with difficult behaviour by providing constructive feedback.

Use your communication skills with more impact to manage better meetings and to influence and persuade your team.

Make the links between performance management and corporate strategy



Individuals who have some experience at the supervisor / manager level and are ready to take more management responsibilities .

Individuals who are being groomed to make the transition from supervision to either a team leader, manager or change agent .

Individuals who need a deeper understanding of what drives individual behavior and group dynamics .

Team leaders interested in further management development .

Leaders who are looking to improve their managerial knowledge and skills, and have been called to lead a change initiative .



Introduction and Course overview.

Understanding Your Role :

What is required of you? Role and responsibilities .

The role and characteristics of successful leaders .

Meeting the demands of your manager and team .

Understanding the nature of change .

A model for implementing change .

Personal Effectiveness, Time Management and Delegation :

Identifying key result areas .

Dealing with information overload .

Setting personal and team objectives .

The process of delegation and its benefits .

A model for effective delegation .

Identifying and overcoming the barriers to effective delegation .

Team Building , People Management and Motivation :

Distinguishing team roles and responsibilities .

Creating the ability to recognise and manage the different roles .

Theories of motivation .

Practical ideas on how to motivate your team .

Enhancing Team Performance through Coaching and Development

Identifying the team’s coaching and training needs .

Coaching skills for managers .

Providing recognition and feedback .

Responding to poor performers .

Problem Solving and Dealing With Conflict :

A six step technique for problem solving and decision making

Dealing with difficult people and situations – working towards positive conclusions .

Handling conflict within the team and promoting cooperative behaviour.

Recognising and adapting your preferred style for resolving conflict .

Your Future Development :

Developing a personal action plan .

Course summary .


Language : English & Arabic .

Fees : 2500$

Daily schedule :

Lecture1  9 :  11 Am

Rest  1 11 :  11.15 Am

Lecture2 11.15 :  12.45 Pm

Rest 2 12.45 : 2 Pm

Lecture3 2 :  3 Pm