Balanced Scorecard and Key Performance Indicators (KPI’S)
4th – 8th July, 2016
Cairo – EGYPT
Objectives :
- Understanding of the characteristics of key performance indicators (KPIs)
- An appreciation of how key result indicators (KRIs), performance indicators (PIs) and KPIs fit together
- Know how to report KRIs , PIs and KPIs in a more practical way
- An ability to identify which KPIs may be of relevance to your organisation
- Obtain a road map to developing KPIs in your organisation
- An appreciation of the measures that will make your balanced scorecard function
Participants :
- All staff responsible for monitoring and reporting the performance of a business unit, division or organisation, particularly those concerned with :
- Corporate level reporting
- Line management issues, reporting and decision making
- The implementation of strategy
- Improvement initiatives such as re-engineering, benchmarking and quality improvement .
Contents :
- Introduction and course overview.
- What are key performance indicators?
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- Case studies
- The characteristics of winning KPIs
- The difference between the 3 types of performance measures
- Lead and lag indicators revisited
- The 10, 80,10 rule for performance measures
- How to develop and use winning KPIs:
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- The four foundation stones of a KPI project
- Outline and define the benefits for each step of implementation timeline
- Each step will be explored in detail along with the associated fact gathering questionnaires, team worksheets and checklists
- Present KPIs in a decision-based way :
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- Daily KPI reporting
- Weekly KPI reporting
- Monthly performance measure reporting to the Board, management & staff
- Developing team balanced scorecards :
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- Each work group will design measures for one perspective (attendees in sector groups) part of step 10
- Reviewing a sample of performance measures from the performance measures database
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- Summary and conclusions – and the road ahead
- Marketing strategies to promote KPI development to the SMT
- The reduced 8 step process for smaller organisations
- Complete the draft implementation program for your organisation
Time : In the morning .
Language : English & Arabic .
Fees : 2750 $ .