Advanced Effective Administration & Office Management Skills
1st – 5th September , 2019
Cairo – EGYPT
Objectives
By the end of this course delegates will be able to:
Have a better understanding of the role that administrative; clerical and secretarial staff plays in influencing management results
Be able to assess their own interpersonal skills in order to communicate effectively at all levels
Be able to develop strategies for planning and organizing their work, including diary management techniques
Add value to the work of the managers they support paying greater attention to total quality
Learn how to prioritize and cope with multiple tasks
Learn how to think as a manager – planning, making decisions and solving problems
Learn how to improve their communication skills to enhance their relationships
Learn to manage your thoughts and feelings and improve self-confidence
Learn how to be assertive and therefore more effective in the workplace
Understand and develop intrapersonal and interpersonal skills
Participants
Administrative personnel, Supervisors, Administration Officers, Secretaries, Administrative Personnel, Clerks, Document Controllers, Executive Secretaries, Administrative Assistants, Assistant Controllers, Data Loaders, Camp Admins, Projects Administrators, Technical Assistants, Office Administrators & Managers, HR Officers, PA’s & Secretaries, Records Officers, Events Planners & Designers, Event Managers, Project Coordinators, Customer Service Personnel, Procurement Officers, Support Staff, anyone involved in office management and administration skills and practices
Contents
Office Management: An Overview
What is advanced office management?
The challenging role of the office manager/administrator
The skills needed to be an effective office manager/administrator
Understanding management challenges: effective influencing skills
The changing business environment and how to respond
Vital leadership skills and how to develop them
Essential Administrative Skills
Harnessing the power of the mind – through mind mapping techniques
Right brain/left brain theory
Managing larger projects to meet deadlines
Planning skills – using a Gantt Chart to chart work progress
Problem solving techniques
Becoming more proactive
Decision Making tools
Managing meetings effectively
Keeping minutes of a meetings
Working with more than one manager
Advanced Communication & Interpersonal Skills
Advanced communication skills
Interpersonal skills and working with difference
Managing new communication challenges
Making inspiring presentations
Negotiation skills and techniques
Managing difficult people
Identifying and dealing with pressure and stress
Resource & Team Management
Understanding and managing teams
What makes a successful team?
Managing effectively through motivation
Coaching techniques
Grievance and disciplinary issues
Giving and receiving constructive feedback
Self-Management and Strategic Thinking
What is self-management?
Time management skills
Setting priorities and delegating
Strategies for managing change
Strategic thinking
Decision making skills and techniques
Effective problem solving strategies
Projecting yourself positively and assertively
Self-development and personal growth
Self-Empowerment & Self-Management
Understanding the main causes of stress
How to build self-confidence and strength the ability to respond to difficult situations
How to relax and refresh the mind and body
The signs, symptoms, causes and triggers to stress
Why stress is a powerful messenger
How to break the vicious cycle of stressful thinking
The essential skills of emotional intelligence
Using emotional intelligence at work
Transforming fear and negativity and reactiveness
Becoming a more proactive, responsible and self-aware person
Vital Communication Skills
Common communication mistakes
Different styles of communication
Communicating with confidence
Learning to be more assertive
Win-win conflict resolution
The most effective way to say no
Understanding and using body language
Understanding gender differences in communication
Overcome biases and discomfort associated with exercising power
Understanding different personality types and how to deal with them
How to create an effective working relationship with any kind of boss
Best practices for delivering positive feedback
Continuing professional development
Time : In the morning
Language : English & Arabic
Fees : 2800 $
Daily schedule
Lecture 1 |
9 : 11 Am |
Rest 1 |
11 : 11.15 Am |
Lecture 2 |
11.15 : 12.45 Pm |
Rest 2 |
12.45 : 2 Pm |
Lecture 3 |
2 : 3 Pm |
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